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Volunteer

Volunteering

We are looking for warm, compassionate, understanding people who are good communicators to join our services team.

As a volunteer, you will make a real difference and support people with mental illness.

We do three key things: we provide support to people in crisis through our volunteer-led helpline; we provide ongoing support through our Caller Care service; and we tackle isolation through our online community.

You can get involved in these roles:

  • SANEline: Answering calls to our telephone helpline, open from 4.30pm to 10.30pm every day of the year.
  • Textcare: Writing text messages offering emotional support and connection.
  • Office: Supporting volunteer recruitment and training, or working on specific projects.

Our volunteers make such a difference to the people that contact us, and get a huge amount out of it personally, as some of our current volunteers explain below.

  • “I find the work deeply valuable and important. I can honestly see the integrity of the work and the value that it has for people who need support.”
  • “I feel I’m genuinely helping people, at the same time as evolving my skills. While SANE is valuable for my CV in terms of listening experience, I also think the shifts make a real difference to my abilities.”
  • “It is a real antidote to my work which can be very analytical – this is a chance to connect with people and develop my listening skills.”

All of our volunteering opportunities are available at our office in London.

Helpline and Textcare volunteers can volunteer between 4.30pm and 10.30pm, and office volunteers can volunteer between 10am and 4pm.

We hold regular information evenings. All you need to do is sign up here to reserve a space, and come along to meet the team.

At the information evening you will find out key information about SANE, what’s involved in all the volunteer opportunities, what we look for in volunteers, and an outline of our training programme. You will then receive an application pack.

SANE’s high-quality training programme will help you develop the knowledge and skills you need to support the people who turn to us for help, and we’ll continue to help you develop throughout your time with us. Many of our volunteers find they benefit from these skills in their professional and personal lives as well.

You don't need to be a mental health expert: empathy matters more than academic qualifications or experience, and we're keen to hear from people of all ages and walks of life.

Volunteers are at the heart of and completely integral to everything we do at SANE.

We very much look forward to hearing from you and meeting you.

If you have any questions, you may find the answer on this helpful FAQs page.

Otherwise, please don’t hesitate to call us on 0203 805 1790, or email us at volunteer@sane.org.uk.