** We aim to reply to text requests within 72 hours but due to recent high demand for the service it might not always be possible to meet this. We will aim to set up all your requests as soon as we can but sometimes you may have to wait till the following week/s before you get your messages. Many thanks. **
Textcare is a way of providing emotional support and connection for anyone affected by mental illness, including families, friends and carers.
Having a mental health condition, or caring for someone who does, may leave you feeling distressed, lonely or isolated. Contact from SANE via text can provide an important source of support.
Textcare provides help at times that are relevant for you, for instance:
• A regular time when you may feel lonely or isolated, for example at weekends or when other services or support are not available.*
• A specific time when you would like some extra support, for example before attending an appointment.
* The service provides one text per week for five weeks. If you would like to continue the support beyond this time, simply re-submit the form below.
NB: We can accept requests for direct personal messages only. We cannot accept requests for messages on behalf of somebody else so if it isn’t clear whose details have been given to us, we will not respond. We can provide support to those based in the UK only.
Please note - timing of requests: Due to the demand of the service, it can take 72 hours to set up your Textcare package. For example, if you would like a message on a Saturday morning we would need this request by the Wednesday morning of that week to ensure you receive your message on time. If your request is received less than 72 hours in advance, your package may be set up for the following week.
Textcare is a one-way service, so you will not be able to respond directly to the text messages received.
Textcare is NOT a crisis service. If you need support in a crisis, please refer to our crisis page
Textcare is a confidential service. We will only break this confidentiality if we are concerned about a serious risk of harm. This includes the risk of harm to a young person under the age of 18 or to an adult who is vulnerable. Please read our Privacy & Confidentiality Policy for more information.
We may on certain occasions call you to clarify what support might be helpful for us to include in our Textcare service to you.