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Emotional Support

Textcare

Textcare is another means of providing emotional support and contact for anyone affected by mental illness, including families, friends and carers.

Having a mental health condition, or caring for someone with such a condition, may leave you feeling lonely or isolated at times. Contact from SANE via text at such times can provide an extra source of support.

Textcare provides support at times that are relevant for you, for instance: 
• A regular time when you may feel lonely or isolated, for example at weekends or when other services or support are not available.* 
• A specific time when you would like some extra support, for example before attending an appointment.

* The service provides one text per week for five weeks. If you would like to continue the support beyond this time, simply re-submit the form below.  

NB: We can accept requests for direct personal messages only. We cannot accept requests for messages for a third party. We can provide support to those based in the UK only.

Please note - timing of requests: From Monday to Friday please allow 24 hours to enable us to set up your messages. For instance, if you wish to have messages at 10.00am on Wednesdays we must have your request by 10.00am on Tuesday. If we receive your request after this time, your message package may not start until Wednesday of the following week.

For weekend text requests: If you send your request before 5pm on Friday evening we will endeavour to set up your package within 48 hours. If this isn't possible you will receive an acknowledgment and your package will start the following week.

Important

Textcare is a one-way service, so you will not be able to respond directly to the text messages received.

Textcare is NOT a crisis service. If you need support in a crisis, please refer to our crisis page

Important notes about SANE Textcare

**A Text for Christmas**

Do you struggle over the Christmas period? Feel isolated? Have difficulty with family? Or feel less supported due to other services being closed?

In addition to our regular Textcare service, we are offering you a one-off message over the Christmas period at a time that you choose.

If you would like a message on any day between 24th December – 1st January, please submit your webform to us by 5pm Monday 15th December. Whether it is some words of encouragement to get you through the day or just simply knowing someone is thinking of you. We are here to support you.

NB: We can only provide ONE individual message per user during this Christmas period.
This will not affect any pre-existing five week packages.

We are asking you for more information due to you being under 18. This is because we have a legal duty of care to help keep you safe. This may involve us contacting other agencies who can provide you with more specialist and practical support if we are concerned by anything that you share with us.




Time/s at which you would like a message from Textcare: *
(Please choose one of the options below):
NB: If you wish this support to be continued after this time, please re-submit a form
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