Textcare is a way of providing emotional support and connection for anyone affected by mental illness, including families, friends and carers.
Having a mental health condition, or caring for someone who does, may leave you feeling distressed, lonely or isolated. Contact from SANE via text can provide an important source of support.
Textcare provides help at times that are relevant for you, for instance:
• A regular time when you may feel lonely or isolated, for example at weekends or when other services or support are not available.*
• A specific time when you would like some extra support, for example before attending an appointment.
* The service provides one text per week for five weeks. If you would like to continue the support beyond this time, simply re-submit the form below.
NB: We can accept requests for direct personal messages only. We cannot accept requests for messages on behalf of somebody else so if it isn’t clear whose details have been given to us, we will not respond. We can provide support to those based in the UK only.
Please note - timing of requests: From Monday to Friday please allow 24 hours to enable us to set up your messages. For instance, if you wish to have messages at 10.00am on Wednesdays we must have your request by 10.00am on Tuesday. If we receive your request after this time, your message package may not start until Wednesday of the following week.
For weekend text requests: If you send your request before 5pm on Friday evening we will endeavour to set up your package within 48 hours. If this isn't possible you will receive an acknowledgment and your package will start the following week.
Textcare is a one-way service, so you will not be able to respond directly to the text messages received.
Textcare is NOT a crisis service. If you need support in a crisis, please refer to our crisis page
Textcare is a confidential service. We will only break this confidentiality if we are concerned about a serious risk of harm. This includes the risk of harm to a young person under the age of 18 or to an adult who is vulnerable. Please read our Privacy & Confidentiality Policy for more information.
We may on certain occasions call you to clarify what support might be helpful for us to include in our Textcare service to you.