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Emotional Support

SANElinePlease note that our helpline will not be open on Tuesday 28th April 2015 due to SANE relocating offices. If you feel you are in crisis, you may like to know about other support options.

Mental Health Helpline

SANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. We are open every day of the year from 6pm to 11pm.

Helpline volunteers

SANE responds to 15,000 calls each year. Often this means helping people to deal with very difficult situations, thoughts and emotions. We deal with the full spectrum of mental illness from anxiety and depression through to eating disorders, self-harm, psychosis and suicide.

Helpline volunteers are empathic and non-judgemental, providing a space for you to talk about any aspect of your mental health, or the mental health of someone you care about.

You can get emotional support to address your individual experience, as well as help to explore options and action.

The mental health helpline support service can also be a safe haven and refuge in times of crisis, as illustrated by the following feedback:

Service_user_quoteWe can also provide practical information about mental health services in your local area through our Information Database.

The helpline is a confidential service. We will only break this confidentiality if we are concerned about a serious risk of harm. This includes the risk of harm to a young person under the age of 18 or to an adult who is vulnerable. Please read our Privacy & Confidentiality Policy for more information.

Getting through to the mental health helpline: It may be easier to get through after 8pm on weeknights; it may also be easier to get through on Saturday and Sunday nights.

Call charges vary; some providers include 0845 numbers as part of cheaper evening and weekend packages.  Charges for a range of landline and mobile providers are summarised here. However, as mobile and other phone packages change regularly, please check with your provider for specific cost details.