Emotional Support


Mental Health Helpline

SANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. We are open every day of the year from 4:30pm to 10:30pm.

Helpline volunteers

SANE responds to 15,000 calls each year. Often this means helping people to deal with very difficult situations, thoughts and emotions. We deal with the full spectrum of mental illness from anxiety and depression through to eating disorders, self-harm, psychosis and suicide.

Helpline volunteers are empathic and non-judgemental, providing a space for you to talk about any aspect of your mental health, or the mental health of someone you care about.

You can get emotional support to address your individual experience, as well as help to explore options and action.

The mental health helpline support service can also be a safe haven and refuge in times of crisis, as illustrated by the following feedback:

Service_user_quoteWe can also provide practical information about mental health services in your local area through our Information Database.

The helpline is a confidential service for those aged 16 or over. For more information on our confidentiality policy please click here.

Getting through to the mental health helpline: It may be easier to get through after 8pm on weeknights; it may also be easier to get through on Saturday and Sunday nights.

Call charges
From April 2015, the helpline is now a local-rate, 0300 number. Calling the helpline costs no more than calls to geographic (01 and 02) numbers from a landline, and is included in inclusive and free minutes on mobiles.