Emotional Support



Mental Health Emotional Support Services

SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers. There are 4 main ways to reach us: Phone, Email, Textcare and via our Support Forum. Please click on the buttons and tabs above to access this help.

One in four people experiences a mental health problem; many more are touched by its consequences. Mental ill health is complex; people can face difficulties such as stigma, exclusion and isolation, as well as trying to cope with a very debilitating experience. Recovery from mental illness or management of it is not always a straightforward process.

Our mental health support services are completely confidential and whatever your problems or concerns, you will receive non- judgemental emotional support. Our professional staff and highly trained volunteers have specialist mental health knowledge; we can help you consider options for support or action that address your individual circumstances.

You can also write to us at SANE Services, 1st Floor, Cityside House, 40 Adler Street, London E1 1EE.


SANE Services and Confidentiality

We take the issue of confidentiality seriously and we do not share anything you tell us unless we are very concerned about your safety and wellbeing.

This means that if you are under the age of 18, or a vulnerable adult, or you mention concerns regarding someone else in one of these categories, we have a legal responsibility and a duty of care to inform other relevant agencies if we are worried that you or someone else’s welfare might be at risk.

We will inform you if we have these concerns and we will also tell you if we are going to share anything you have told us via text, our website, our social media channels, our email service, or our helpline.