Textcare over the Christmas period: If you would like a textcare package or a specific dated message over the Christmas period then please submit your requests to us by Friday 11th December.
Please note that during the period of 21st Dec – 5th Jan 2016 there will be fewer volunteers working on this service, so you may have to wait longer for your request to be set up.
SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers.
Our mental health support services are completely confidential. Whatever your problems or concerns, you will receive non-judgemental emotional support. Our professional staff and trained volunteers have specialist mental health knowledge; we can help you consider options for support that address your individual circumstances.
Our services and support options are designed to provide a range of ways of getting and giving support, and considering self-help and self-management strategies.
They also encourage you to feel part of the wider SANE community as we work together to address the complexities of mental ill-health including stigma, exclusion and isolation, as well as the daily challenges of living with mental illness.
NB: Our SANEmail service is currently being reviewed to make it more interactive and collaborative, and to provide a better service for you. It will be available again as soon as possible.
We take the issue of confidentiality seriously and we do not share anything you tell us unless we are very concerned about your safety and wellbeing.
This means that if you are under the age of 18, or a vulnerable adult, or you mention concerns regarding someone else in one of these categories, we have a legal responsibility and a duty of care to inform other relevant agencies if we are worried that you or someone else’s welfare might be at risk.
We will inform you if we have these concerns and we will also tell you if we are going to share anything you have told us via text, our website, our social media channels, our email service, or our helpline.