Support CharitySANE on:


Emotional Support



Textcare over the Christmas period: If you would like a textcare package or a specific dated message over the Christmas period then please submit your requests to us by Friday 11th December.

Please note that during the period of 21st Dec – 5th Jan 2016 there will be fewer volunteers working on this service, so you may have to wait longer for your request to be set up.


Mental Health Emotional Support Services

SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers. 

Our mental health support services are completely confidential. Whatever your problems or concerns, you will receive non-judgemental emotional support. Our professional staff and trained volunteers have specialist mental health knowledge; we can help you consider options for support that address your individual circumstances.

Our services and support options are designed to provide a range of ways of getting and giving support, and considering self-help and self-management strategies.

They also encourage you to feel part of the wider SANE community as we work together to address the complexities of mental ill-health including stigma, exclusion and isolation, as well as the daily challenges of living with mental illness.

SANE services and support options

  • Helpline: Available on 0300 304 7000 from 6pm - 11pm every evening
  • Textcare: Allows you to arrange for messages of support at times that are right for you
  • Support Forum: Available 24 hours a day to share your experiences with other members and give and receive mutual support 
  • Letters: You can write to us at SANE Services, St. Mark's Studios, 14 Chillingworth Road, Islington, London, N7 8QJ
  • Facebook and Twitter: Our social media communities are a good source of contact, support and sharing. (Click links on left hand menu.) You can see all the content even if you don't have a Facebook or Twitter account yourself.
  • Stories: Share your stories, experiences and feelings. You may help others by doing so, as well as helping yourself by releasing and sharing feelings and emotions.
  • Blogs: Share experiences, thoughts and opinions; invite others to comment and share their thoughts.  

 NB: Our SANEmail service is currently being reviewed to make it more interactive and collaborative, and to provide a better service for you. It will be available again as soon as possible.

SANE Services and Confidentiality

We take the issue of confidentiality seriously and we do not share anything you tell us unless we are very concerned about your safety and wellbeing.

This means that if you are under the age of 18, or a vulnerable adult, or you mention concerns regarding someone else in one of these categories, we have a legal responsibility and a duty of care to inform other relevant agencies if we are worried that you or someone else’s welfare might be at risk.

We will inform you if we have these concerns and we will also tell you if we are going to share anything you have told us via text, our website, our social media channels, our email service, or our helpline.