Emotional Support



Although our previous SANEline number cannot operate at the moment, you can leave a message on 07984 967 708 giving your first name and a contact number, and one of our professionals or senior volunteers will call you back as soon as practicable. You can also email us at, and we will respond as soon as possible. Our normal Support Forum and Textcare services are still open.


SANEline is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. We are open every day of the year from 4.30pm to 10.30pm on 0300 304 7000.

Our helpline is here to support you when you feel you have reached a moment of crisis. We know that moment of crisis is different for everybody – some people can reach that point daily, and for some people it is a rare occurrence.

Our helpline volunteers are empathic and non-judgemental, providing a space and time for you to talk about your mental health, or the mental health of someone close to you.

The helpline is a confidential service for those aged 16 or over. For more information on confidentiality, please click here.

Anybody is welcome to call us if you need to talk, or want support.

Getting through to SANEline: Our lines can be busy, but our lines are open every night. If you keep trying, you are likely to get through. It may be easier to get through between 4.30pm and 5pm, and 8pm and 9pm; it may also be easier to get through on Saturday and Sunday nights.

Call charges: SANE does not charge for its services but your phone provider may charge you. We have an 0300 number and this means helpline calls are inclusive in allowances on landlines and on mobiles on the same basis as calls to geographic (01 and 02) numbers, or are otherwise charged at a rate that does not exceed the rate for calling an 01 or 02 number. The call charges are set by, and retained by, the caller's phone provider.