Emotional Support

Emotional Support


Although our previous SANEline number cannot operate at the moment, you can leave a message on 07984 967 708 giving your first name and a contact number, and one of our professionals or senior volunteers will call you back as soon as practicable. You can also email us at, and we will respond as soon as possible. Our normal Support Forum and Textcare services are still open.

SANE provides emotional support, guidance and information to anyone affected by mental illness, including families, friends and carers. 

Our mental health support services are confidential. We offer non-judgemental and compassionate emotional support. Our team of mental health professionals and trained volunteers create a space where you feel safe to talk about things that are most affecting you. We also make time so we can think together about the options available to you.

Our work has three key elements. Each one is designed to address the most fundamental challenges faced by those affected by mental illness: the lack of support in a crisis; challenges with navigating the mental health system and accessing the right ongoing support; and social isolation. 



We offer one-to-one support for those times you feel you need it most – this could be when you have a problem with your own mental health, or when someone close to you is struggling.

We provide this support through SANEline, the only national out-of-hours specialist helpline for people affected by mental illness.

SANE wants you to feel like you always have someone to turn to, offering non-judgmental, compassionate support when many services are closed.

Caller Care


We recognise that in order to access the right support some people need more space to explore what’s going on for them than the helpline is designed to offer. For those people we have a number of other services to provide more extensive support such as Textcare and replying to your letters and emails.

SANE wants you to feel consistently supported, and able to move forward.



We want you to feel part of a community as we work together to address the complexities of mental ill-health, including stigma, exclusion and isolation, as well as the daily challenges of living with mental illness.

We provide platforms for peer-to-peer support, for the exchange of ideas and guidance. We encourage new members to join our online Support Forum; share blogs on your experiences, thoughts and opinions; offer space for the sharing of artmusic and videos; and spark conversations on our social media channels such as Facebook and Twitter.

SANE wants you to feel part of a supportive environment and have a safe space to chat to people who understand your experiences.