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About SANE

Privacy Policy & Use of Cookies

What are Cookies and Why do Websites Use Them?

Cookies are pieces of information that are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • analysing data to help us understand how you use our services so we can improve them

Cookies cannot be used to identify you personally on the SANE website. 

The SANE Support Forum uses software called PhpBB. When a person in the SANE Community uses the Support Forum the programme sets two cookies which are for login and authentication purposes only, plus a third "session ID" cookie which contains a session identifier, so the cookie itself doesn't contain personal information.

The SANE website only sets a PHP session ID cookie, and that session is only used to store login/authentication data and some details temporarily when a service user performs a search of the site.

We also use Google Analytics software to help us improve the useabilty of the website. The type of information gathered relates solely to the amount of time spent on the website and which pages were visited. No personal information is held. Click here for more information on the cookies used by Google Analytics.

Additionally, the "share via Twitter/Facebook/etc." buttons around the site are provided by a third party called These buttons set and use cookies which are used only to determine if you are a registered user of, and to determine whether you are an administrator or a developer of this website.

Each person that uses the SANE website gives their agreement and consent for SANE to use the cookies mentioned above so that SANE can deliver free and effective emotional support and supporter services.

If you have any questions regarding the Privacy Policy please contact or call 0203 805 1790.

How to opt out of cookies

Our website works better with cookies enabled. Our cookies don't give us or anyone else access to your personal data. We advise you to keep cookies enabled. However, you can choose to reject cookies.

You can use your browser to delete and reject cookies. There are instructions on how to delete cookies and how to control cookies on the 'About Cookies' website.