Comment by Marjorie Wallace, chief executive of the mental health chairty SANE, on the survey of 17,000 people using community mental health services in England published by the Care Quality Commission on 14 September 2010:
"Whilst we are pleased that particularly those with complex needs are reasonably satisfied with the care they receive, we are disturbed that 44 per cent of the service users surveyed still do not have a number to ring out of hours in crisis. SANE’s services are open every day and evening of the year, and we can testify to the acute distress people may be in without access to any other help: they may be suicidal, self-harming or suffering quiet desperation.
"Government policy prioritised round the clock care for those with severe mental illness. Until we improve this area of service, our community services will remain unsafe and fail to protect service users and those close to them."