Volunteering with SANE




What do SANE Services volunteers do?

As a Services volunteer, you’re part of SANE’s front line, responding to people who contact us for emotional support, information or guidance about mental health problems. They may be in crisis, or living with long-term illness, perhaps isolated socially or worried about someone close to them.

We currently need volunteers for a variety of roles, based in our London office:

•             SANEline: our telephone helpline, open from 4.30pm to 10.30pm every day of the year

•             Textcare: text messages offering comfort and care

•             Office: support volunteer recruitment and training or work on specific projects

Whichever service you work on, we’ll give you all the training, development and support you need to put callers first in all we do and help us keep up the standard of excellence they expect from us.

Read person specification and role outline


How to apply

If that sounds like what you’re looking for then we’d love to invite you to attend an Information Evening. This will give you a flavour of our values and principles, the qualities and skills we look for and how we bring them to life in the way we work.

It will include time for you to ask questions. By the end of the evening you’ll have a clearer sense of whether this is right for you before you need to complete an application form.

Click below to register and find available dates for upcoming Information Evenings.

If your application is successful we’ll invite you to a selection day to explore your skills. If you’re selected for training you’ll do a shadow shift beforehand to experience volunteering in action.


What kind of person makes a great volunteer?

You’re compassionate, warm, empathetic and resilient. You care about mental health. You can commit to one four-hour shift a week for a year.

If that sounds like you then we’d love to hear from you.

SANE’s high-quality training programme will help you develop the knowledge and skills you need to support the people who turn to us for help, and we’ll continue to help you develop throughout your time with us. Many of our volunteers find they benefit from these skills in their professional and personal lives as well.

You don’t need to be a mental health expert: empathy matters more than academic qualifications or experience and we’re keen to hear from people of all ages and walks of life. SANE is committed to equal opportunities and our office is accessible to wheelchair users. If you would need additional support or adaptations to be able to volunteer please contact us so we can understand how to help: email or call 0203 805 1790.


A rewarding experience for you

For some it’s the sense of supporting people when they need it most. For others it may be making a difference in mental health, taking on a new challenge or developing skills you can also use in other areas of your life. Whatever motivates you, we’ll do our best to help you achieve it.

We can provide references for volunteers who work with us for at least 6 months after training.


How do volunteers support SANE’s aims?

Our vision: A time when no individual or family has to face the distress or isolation that results from coping with mental illness alone.

As a volunteer, you don’t just give people emotional support, information and guidance when they need it. You provide a way for their experiences both to shape how SANE helps people and to have a voice in our campaigns that influence what happens in the world. That’s incredibly powerful.

Without the time, energy and dedication of people like you we simply couldn’t keep doing this.


More information

If you have any questions you may find the answer on our FAQs page.

Otherwise, please don’t hesitate to email us at or call 0203 805 1790.