Here are the questions potential volunteers ask us most often. If yours isn’t here, please don’t hesitate to email us at email@example.com or call 0203 805 1790.
No. Great volunteers can come from any background. It’s more important that you can show warmth and empathy, stay with difficult feelings and listen without judgement. It’s enough to have an interest in mental health as our training will give you the knowledge and skills you need.
Our work focuses on adults and due to the content volunteers generally need to be 18 or over. There is no upper limit and we are keen to attract older candidates with more life experience.
We ask volunteers to commit to one shift a week, with one a month at a weekend, and to stay with us for at least a year after probation. This allows you time to develop your practice and learn from a wide range of service users, who in turn gain more from experienced and committed volunteers.
Shifts last four hours. For SANEline and Textcare you can choose from the following times:
• 4.30 to 8.30pm
• 5.30 to 9.30pm
• 6.30 to 10.30pm
Other volunteer roles will also be based on one four-hour shift a week, with days to be agreed.
That’s fine as you sign up for your own shifts. It’s more important that you can work one shift a week for a minimum of a year after your probation.
SANEline training currently runs for 4 days over two consecutive weekends, plus one evening the following week for successful candidates. You must be able to attend all the days to move on to taking calls. For Textcare, training is 2 days plus one evening the following week. Other volunteer roles will do core training.
During your first 8 shifts as a volunteer you are actively supported by a Shift Lead who gives you feedback and helps you integrate what you learn. You also have a personal contact point in the Services Team.
For established volunteers we provide skills development sessions and expert talks, usually once a month. To help your development there are further reviews after 9 months, then annually, and you can request supported monitoring at any time if you need more input.
SANE’s offices are in Islington, North London and our coverage is country-wide. All our volunteer roles are based in our offices due to the nature of the work and to make sure you have support whenever you need it.
That said, you don’t have to volunteer to become a member of the SANE community! There are lots of other ways to get involved and make a difference, such as fundraising, blogging about your experiences or supporting our campaigns on social media.
Find out more ways to get involved.
We are developing roles supporting people in writing and moderating our online forum. From time to time we have office-based support roles or working on specific projects. Over time, we hope to offer roles that directly support our service users in other ways.
We can reimburse travel expenses up to the value of a one-day Travelcard within the Greater London area. Volunteer roles are designed specifically as voluntary positions. Paid positions are advertised internally and externally, and suitably qualified volunteers are welcome to apply.
The type of reference depends on how long you’ve volunteered with us. We provide more detailed references if you complete six months or more.